Tribal Knowledge and IT Culture

While “tribal knowledge” has become a commonplace reference for often hard won, domain specific expertise, the broader implications of “IT tribes” is more complex, more subtle, and can be a challenging roadblock to progress. IT groups have largely evolved on an academic model in which skill sets are grouped together not only in logical functions,…

Social Networking Meets the Mainstream

SAN FRANCISCO — Business has gotten the message: Pay attention to social media, and begin to figure it out. The Social Networking Conference, held Thursday and Friday this week in San Francisco, aims to help them figure out how to do it. As usual, conference speakers emphasized authenticity, empowering users and creating a good experience…

Inside the FBI’s IT Transformation

Like most CIOs, Zalmai Azmi is adjusting to his changing role and reengineering his IT department. If his pressures stopped there, he would merely be counted among the sea of IT leaders marshalling the tide of change. But here, in the top secret caves of the Federal Bureau of Investigation (FBI), the tide itself is…

Introducing a Project Management Office Into Your Organization

Once you determine your organization’s needs and level of maturity, a rollout plan must be developed for establishing the PMO. While there is no preset order for executing against this plan, here are some suggestions on how to best implement a PMO into your organization. The First 3 Steps Step One: Implement the PMO staff…

IT Credibility Challenge #3: Costs and Benefits Transparency

One of the biggest credibility issues IT organizations face is the lack of cost/benefit visibility into IT spending. CIO’s tell me this is the main reason they feel like there’s a target on their back—the business needs to understand how they are spending the money and often it’s hard to say. Most IT organizations grow…

IT Credibility Challenge #1: Understanding

The reality is IT remains misunderstood. While there is little disagreement about this, I’ve found there is great difference of opinion about who should fix it. The feedback I get on this topic falls into two basic categories: CIOs who accept it as their job; they want to bridge the gap and improve understanding. CIOs…