Strategies and Trends for Information Technology Leaders
Mature organizations have long recognized the importance of service level agreements (SLA) in driving up value from outsourcing but service quality often falls short of the mark. Turning the magnifying glass on an organization’s internal working practices through the use of operating level agreements (OLA) holds the answer. A truly mature service delivery model will…
As we march down the road towards business service management (BSM) it is clear that traditional project management techniques have not been successful in IT. It’s time to elevate IT project management to the level of required skill for all IT workers. Why? Because just 30% of IT projects come to a successful conclusion. This…
Software Project Failure: The Reasons, The Costs – When a major software project fails, the results can be devastating to an organization. This article uses economic criterion to define what it means for a project to fail and examines common traps that contribute to or accelerate project failure. Project Management Best Practices: An Introduction to…
There is only one primary driver for investing in security and that is the threats to your data and computing infrastructure. However, a secondary driver that often overshadows even the threats is compliance. More Articles from Richard Stiennon on CIO Update Network Admission Control is a Blind Alley Lessons Learned from Biggest Bank Heist in…
Project Management Best Practices: An Introduction to COBIT In this sixth and final part of our project management series CIOUpdate guest columnists Haydn Thomas and Julie Tilke of CA explain the value of COBIT and similar IT management methodologies have for project management and IT in general. TJX Demonstrates Data Protection Doesn’t Matter With TJX…
In my October and December 2007 columns I discussed how integration failures between an organization and its BPO providers can create a negative customer experience, and how focusing on intended outcomes could help to improve such scenarios. In this column, I want to dig a bit deeper into how to achieve such a focus using…
Preventing data loss is one of the biggest challenges facing any CIO today. The problem is that data protection is impossible. From the moment data is generated it is at risk of being misused, falling into the wrong hands, being sold to industrial spies, or simply falling off the back of a truck—literally. Protecting all…
With the release of the IT Infrastructure Library (ITIL) version 3 (v3) last fall CIOs now have a far more useful tool to help them provide their businesses with the services they need. Where ITIL version 2 (v2) was focused on how to provide the services you already provide better, v3 takes these best practices…
(Reuters) – Oracle Corp said on Tuesday it has created Web-based software designed to help salespeople win more business, its latest attempt to overtake its smaller rival that leads in the field, Salesforce.com Inc. The new programs from the world’s No. 2 publicly held software company adds browser-based technologies and can be customized to run…
On the surface, fixed-mobile convergence (FMC) looks like a no-brainer for carriers. Cellular networks are expensive to build and spectrum is scarce. Look at the FCC’s 700 MHz auction, and you’ll get a sense of how scarce and expensive the wireless spectrum is. The auction has already been bid up to $18.8 billion—nearly double what…